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Latest News

PATIENT UPDATES

Patient Notice of Pharmacy opening times in Berkshire during the August Bank Holiday period - click here to see available Pharmacies


HEALTHMAKERS

The new dates for the Autumn-Winter 2019 HealthMakers self-management courses from Berkshire Healthcare are now available.  Patients who have a long term health condition and would like to self manage better and feel more in control, can sign up to one of these local courses.  Select the link here for details of these six week courses: HealthMakers Autumn-Winter 2019

To book a place:

Online: www.berkshirehealthcare.nhs.uk/healthmakers

Email: healthmakers@berkshire.nhs.uk

Telephone: 01344 415947


SOCIAL PRESCRIBING:

Since the launch of the Social Prescribing pilot locally in 2017, the service has been rolled out to 20 GP Practices with over 1200 patients being referred. The pilot connects people with organisations and services which can support them with their social, emotional or practical needs.

Across the Royal Borough social prescribing is available to patients registered at one of the GP practices in the area, are aged 18 and over, and are a carer or those who are at risk of falls or classed as frail.

“They work closely with GPs and other healthcare professionals who refer patients into the service. The Wellbeing Prescriber will then contact patients either by phone, face to face or by email. Depending on individual needs, the support process can take up to 12 weeks in which time discussions take place and appropriate signposting is provided.

Read the full article here: https://www.eastberkshireccg.nhs.uk/social-prescribing-pilot-sees-1200-referrals-as-it-continues-to-go-from-strength-to-strength/

CARERS IN BERKSHIRE

Do you support or look after somebody?

Signal 4 WAM Carers

From the 1st April 2016 SIGNAL took over from Berkshire Carers Service.

SIGNAL is run by The Ark Trust Ltd, and is funded by The Royal Borough of Windsor and Maidenhead and Windsor, Ascot and Maidenhead Clinical Commissioning Group.

A carer is someone who provides unpaid help and support to family or friends. You or someone you know could be caring for a partner, child, relative, friend or a neighbour who is ill, frail, disabled or who has mental health or substance misuse problems; anyone can become a carer at any age.

We are here to support adult carers who provide unpaid, informal care. 

Activities include:

Support - Listening, encouragement and emotional support to help you and directing you to the services you need to help in your caring role.

Information – this could be about benefits or health and social care or something else you need, including a quarterly newsletter.

Guidance – completing forms, planning a break, help with carer’s assessment forms.

Networking – meeting other carers at support groups.

Advice – for example about the Mental Capacity Act.

Learning - training you need to help you fulfil your caring role.

Our community workers can provide confidential, impartial information, understanding and assistance over the telephone, via email or a home visit.

We are open 9am to 5pm Monday to Friday. Please book an appointment in advance with our community workers.

Carers can register for SIGNALs service here on our website or call 01628 947 974.

https://www.signal4carers.org.uk/windsor-ascot-and-maidenhead


HEALTHMAKERS: Living with a long term physical health condition?  Want to learn how to self-manage your condition better?

Free NHS Self Management ourses now available for people living in Bracknell and Ascot, Windsor, Maidenhead, Slough and the surrounding areas.

Click HERE for a two page information leaflet and click HERE for course dates and venues.


URINE SAMPLES

Please be aware that we are unable to accept urine samples for testing in surgery after 1.00 p.m. 


GDPR - General Data Protection Regulation

The General Data Protection Regulation (GDPR) comes into effect in the UK on 25 May 2018. The GDPR and the forthcoming Data Protection Act (DPA) 2018, which has yet to be finalised, will replace the current Data Protection Act.

What is the GDPR?

The GDPR was designed to harmonise data privacy laws across Europe. The aim is to protect citizens from privacy and data breaches.

The current DPA dates from the 1990s when organisations held much less data on individuals. As the amount of data held has increased and technology has advanced, so has the risk of cyber crime and data breaches. The GDPR aims to address gaps in current legislation by providing a framework with greater scope and tougher punishments for those who fail to comply.

The key principles of the current DPA remain unchanged, but some areas of legislation have been strenghtened.

Like the DPA, the GDPR applies to ‘controllers’ and ‘processors’ of data – a controller says how and why personal data is processed and the processor acts on the controller’s behalf. Practices are data controllers.

How We Use Your Information

Fair Processing Notice for Patients

Privacy Notice

Patient Opt Out Form


Important Notice Regarding Repeat Prescription Orders

We have a new system in place now for ordering your repeat prescriptions.  In order to use the new system, you will need to register for an online Patient Access account, if you haven’t already done so.  In addition to ordering your repeat prescriptions, this Patient Access account will allow you to book appointments online.

If you already have a Patient Access account or have signed up and received a registration letter from the surgery, please select the link below:

https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F

If you have not already registered, forms can be collected from Reception.  You will also need to bring along in person two documents to verify your identity, one of which must be photo ID. Any two of the following three documents are acceptable: passport, driving licence, bank statement (NOT utility bill).  Please note that your bank statement must be dated within the last three months.


PATIENT ONLINE ACCESS

Patient Access is a secure system which allows you to use the online services available from your surgery. Signing up to this service will enable you to book appointments online and order your repeat prescription medications.

 

Please go to the Patient Access Support website for more information on how this service will benefit you as a patient: https://support.patient-access.co.uk/

 

Health News from the BBC and the NHS

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