Opening Times

The doors open at 8.25 a.m. to allow patients with pre-booked 8.30 a.m. appointments to check in.  Our phone lines open at 8.30 a.m.

The medical centre is open Monday to Friday 8.25 a.m. to 6.00 p.m. 

On a Monday evening we operate an Extended Hours clinic for booked appointments only from 6.30 p.m.

We do not open Saturday and Sunday.

We are closed at the weekend and on Bank Holidays.

Consulting times

Monday to Friday

08:30 till 18:00

We see patients throughout the working day but individual doctors start and finsh times may vary from one day to the next.

On a Monday evening we operate an Extended Hours clinic for booked appointments only at 6.30 p.m.

When We Are Closed

Please call 01753 865773 and you will automatically be transferred to the Out of Hours Emergency Service

Out of Hours Service: 111

(6.00pm to 8.00am weekdays, Saturday, Sundays and Bank Holidays)

You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. 

http://www.windsorascotmaidenheadccg.nhs.uk/home/nhs-111-service/

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Bracknell Urgent Care Centre (replaces Minor Injuries Unit Heatherwood)

London Road, Bracknell, Berkshire RG12 9BG

Tel: 01344 55 11 00

Opening Hours: 8.00am to 8.00pm seven days a week

Walk In Centres:                  

SLOUGH NHS Walk In Centre
Upton Hospital, Albert Street, Slough SL1 2BJ              

Tel: 01753 635505

Opening Hours: Monday to Friday 8.00am to 8.00pm, Weekends 9.00am to 5.00pm

ASHFORD NHS Walk In Centre
Ashford Hospital, London Road, Ashford TW15 3AA      

Tel: 01784 884488

Opening Hours: 24 hours a day, 7 days a week

The NHS 111 telephone service has now been successfully launched in Berkshire.

NHS 111 is the number to call if you need medical help fast, but are not in a life-threatening situation. The service went live in July, after undergoing a series of tests and assurance processes.

The easy to remember, free to call number is available 24 hours a day, 365 days a year to help you access the care you need, wherever you are and no matter what time of day it is. On dialling 111 callers are put through to a team of highly trained advisers, and experienced nurses and paramedics, receive a clinical assessment and are directed to the local service that can help them best at that time. This could be by providing details of the nearest pharmacy, direction to an appropriate service such as the GP out of hours service or even dispatching an ambulance if this is required. 

The service will increase the efficiency of the NHS by directing people to the right service at the right time and by avoiding delays and inappropriate use of services such as 999 and Accident and Emergency departments, enabling them to be used by those who really need them.

There are only three numbers you need to know

• 999 for life-threatening emergencies
• GP surgery for routine health conditions
• 111 for urgent / unplanned health conditions or when you are unsure of which service to access.

How NHS 111 works

• Free to dial, including from a mobile, 24 hours a day, 365 days a year
• Immediate clinical assessment by trained call handlers, supported by experienced clinicians
• Ability to refer callers to other providers without the caller being re‐triaged
• Ability to transfer clinical assessment data to other providers
• Ability to dispatch an ambulance without delay
• Ability to provide health information or reassurance, including self‐care
• Replaces the old NHS Direct phone number (0845-­‐46-­‐47)

The provider of the NHS 111 service for residents in Berkshire is South Central Ambulance Service NHS Foundation Trust. NHS 111 now takes the calls to GP out of hours services and NHS Direct and any numbers previously used to access these services will have messages advising callers to dial 111.

To find out more about NHS 111, read the Patient Information Leafllet

or visit www.nhs.uk/111

The service is under continuous review by the clinical commissioning groups in Berkshire to ensure it continues to provide a high quality, safe and effective service for patients.

We would encourage patients to feedback their experiences to SCAS who provide the NHS 111 service in Berkshire at patientexperience@scas.nhs.uk

Christmas & New Year Opening Times

Clarence Medical Centre will be open as follows over the Christmas and New Year period (December 2017 - January 2018):

When the surgery is closed, please call 01753 865773 to be connected to the Out of Hours service.  Surgery hours will return to normal on Monday, 4th January 2016. 

May we wish all our patients a Happy Christmas &

Best Wishes for the New Year