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URGENT NOTICES

  1. Childhood Immunisation Clinics: we will continue to run these at Clarence on a Tuesday morning, as it is vital that the routine vaccinations are given as near as possible to the advised programme.  To reassure you, we will be making this as safe as possible for patients and staff.  Attendance at appointments is limited to one parent per child during this period.  These clinics will take place on the first floor of the surgery and we ask parents to ensure buggies and pushchairs are left downstairs in the entrance area. 
  2. Cervical Screening Smear Appointments: due to the unusual circumstances at present, we are deferring routine smears until further notice.  However, if you have been asked to have a smear following treatment or a previous abnormal result, we will be happy to carry these out providing you are well and have not been in contact with anyone who is suspected of having Covid-19.
  3. Prescription Requests: we are experiencing very high levels of phone calls relating to prescriptions and medication queries.  We are unable to accept repeat medication requests by phone or email.  Please download the NHS app to order your medication.  You an also post your request through the surgery letterbox.

    NB: We cannot process early requests as we need to support our local pharmacies.

Thank you for your understanding and co-operation at this time.

CORONAVIRUS

IMPORTANT INFORMATION FOR PATIENTS ABOUT GP APPOINTMENTS FROM NHS ENGLAND

Important information about the coronavirus (COVID-19)

 

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public. Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit www.nhs.uk/coronavirus

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use EMIS Patient Access, you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp


The doctors and staff at Clarence Medical Centre are proud to offer the highest standard of patient-centred healthcare. We run clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.  In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.

GOOD CQC RATING:

We have been awarded a 'GOOD' CQC result in all 5 categories of being: SAFE, EFFECTIVE, CARING, RESPONSIVE & WELL-LED.

PLEASE CLICK HERE TO TAKE OUR PATIENT SURVEY


NHS 'FEELING UNWELL' ADVICE - NOTICE FROM NHS

Local A&E departments are experiencing longer delay than usual and have advised that patients should only attend their local A&E or call 999 in a serious or life-threatening emergency.  This will help to alleviate the delays for both the departments and patients attending.

They have issued guidance on a range of options available to the public via this link - Know Where to Go - including your local pharmacist, NHS111 and 111.nhs.uk  The attached poster may help you to better understand all of these available options and have advised that, as you know, self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted out any repeat prescriptions or vaccinations in plenty of time to allow your GP to process them.  As a reminder, any repeat prescriptions handed in to your GP will take 48 hours / two working days to process.


APPOINTMENT BOOKING:

For urgent matters, when you call the surgery, you will be asked by our Reception Team for a summary of your medical problem to allow our GPs to allocate you into the most appropriate appointment.

Please note that we are unable to give out results of tests or investigations ordered by clinicians other than our own GPs at the surgery.  If a Consultant has organised your tests, please refer back to them for the results.


General Practice Extended Hours Appointments & Opening Times

Extended access to GP services continue to operate for people who find it difficult to take time off work or have other commitments during daytime hours.  People living in Windsor, Ascot and Maidenhead, can access additional appointments outside of normal practice hours, including some at weekends. People must be registered with a GP surgery locally in order to access such services. These appointments are available through their own GP practices and the service is bookable in advance only.

The appointments are for routine general practice issues and not for emergency care. Patients will be given the location of their appointment at the time of making a booking.

Click HERE for further information and times


SURGERY CLOSURES
The surgery will be closed for staff training on the dates shown below.  Doors will close at 12.30 p.m. and will re-open the following morning at 8.25 a.m.

  • NEW DATES WILL BE POSTED HERE SOON

During these closures, please phone the surgery number on 01753 865773 and you will automatically be re-directed to the Out of Hours Service who will deal with your call.


IT / ELECTRONIC PATIENT RECORDS
Contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a Statement of Intent in relation to the following IT developments:

  1. Referral Management
  2. Electronic Appointment Booking
  3. Online booking of repeat prescriptions
  4. Summary Care Records
  5. GP2GP transfers
  6. Patient access to records

  Click here to see how Clarence Medical Centre are doing.


GP EARNINGS DECLARATION
NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below.  However, it should be noted that the prescribed method for calculating earnings is potentially misleading as it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average earnings for GPs working in Clarence Medical Centre in the last financial year was £70,648.00 before tax and national insurance.  This is for 3 x full time GPs, 4 x part-time GPs and 3 x part-time locum GPs who worked in the practice for more than six months.


Did you know you can now have your say to help improve more services across the NHS?
The NHS Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience.  It's already in use in many parts of the NHS and expanding to more.  You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.  Forms available at Reception or complete online by clicking here

Find out more at www.nhs.uk/friendsandfamily


We would like your feedback on the service we provide.  Please visit the NHS Choices website to provide your feedback so that we can continue to improve our service to you.


Car Parking
There are car parking facilities available for patients. We would like to remind everyone that these facilities are only to be used by patients when attending at the surgery

(Site updated 02/06/2020)
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