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Latest News

PATIENT UPDATES


URGENT NOTICES

  1. Childhood Immunisation Clinics: we will continue to run these at Clarence on a Tuesday morning, as it is vital that the routine vaccinations are given as near as possible to the advised programme.  To reassure you, we will be making this as safe as possible for patients and staff.  Attendance at appointments is limited to one parent per child during this period.  These clinics will take place on the first floor of the surgery and we ask parents to ensure buggies and pushchairs are left downstairs in the entrance area. 
  2. Cervical Screening Smear Appointments: due to the unusual circumstances at present, we are deferring routine smears until further notice.  However, if you have been asked to have a smear following treatment or a previous abnormal result, we will be happy to carry these out providing you are well and have not been in contact with anyone who is suspected of having Covid-19.
  3. Prescription Requests: we are experiencing very high levels of phone calls relating to prescriptions and medication queries.  We are unable to accept repeat medication requests by phone or email.  Please download the NHS app to order your medication.  You an also post your request through the surgery letterbox.

    NB: We cannot process early requests as we need to support our local pharmacies.

Thank you for your understanding and co-operation at this time.


SOCIAL PRESCRIBING:

Since the launch of the Social Prescribing pilot locally in 2017, the service has been rolled out to 20 GP Practices with over 1200 patients being referred. The pilot connects people with organisations and services which can support them with their social, emotional or practical needs.

Across the Royal Borough social prescribing is available to patients registered at one of the GP practices in the area, are aged 18 and over, and are a carer or those who are at risk of falls or classed as frail.

“They work closely with GPs and other healthcare professionals who refer patients into the service. The Wellbeing Prescriber will then contact patients either by phone, face to face or by email. Depending on individual needs, the support process can take up to 12 weeks in which time discussions take place and appropriate signposting is provided.

Read the full article here: https://www.eastberkshireccg.nhs.uk/social-prescribing-pilot-sees-1200-referrals-as-it-continues-to-go-from-strength-to-strength/

CARERS IN BERKSHIRE

  • Do you support or look after somebody?
  • There has been a change in the service provider and Signal WAM is no longer available.  An update will appear here soon.

HEALTHMAKERS: Living with a long term physical health condition?  Want to learn how to self-manage your condition better?

Free NHS Self Management ourses now available for people living in Bracknell and Ascot, Windsor, Maidenhead, Slough and the surrounding areas.

Click HERE for a two page information leaflet and click HERE for course dates and venues.


URINE SAMPLES

Please be aware that we are unable to accept urine samples for testing in surgery after 1.00 p.m. 


GDPR - General Data Protection Regulation

The General Data Protection Regulation (GDPR) comes into effect in the UK on 25 May 2018. The GDPR and the forthcoming Data Protection Act (DPA) 2018, which has yet to be finalised, will replace the current Data Protection Act.

What is the GDPR?

The GDPR was designed to harmonise data privacy laws across Europe. The aim is to protect citizens from privacy and data breaches.

The current DPA dates from the 1990s when organisations held much less data on individuals. As the amount of data held has increased and technology has advanced, so has the risk of cyber crime and data breaches. The GDPR aims to address gaps in current legislation by providing a framework with greater scope and tougher punishments for those who fail to comply.

The key principles of the current DPA remain unchanged, but some areas of legislation have been strenghtened.

Like the DPA, the GDPR applies to ‘controllers’ and ‘processors’ of data – a controller says how and why personal data is processed and the processor acts on the controller’s behalf. Practices are data controllers.

How We Use Your Information

Fair Processing Notice for Patients

Privacy Notice

Patient Opt Out Form


Important Notice Regarding Repeat Prescription Orders

We have a new system in place now for ordering your repeat prescriptions.  In order to use the new system, you will need to register for an NHS App or online Patient Access account, if you haven’t already done so.  In addition to ordering your repeat prescriptions, this Patient Access account will allow you to book appointments online.

If you already have a Patient Access account or have signed up and received a registration letter from the surgery, please select the link below:

https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F

If you have not already registered, forms can be collected from Reception.  You will also need to bring along in person two documents to verify your identity, one of which must be photo ID. Any two of the following three documents are acceptable: passport, driving licence, bank statement (NOT utility bill).  Please note that your bank statement must be dated within the last three months.


PATIENT ONLINE ACCESS

Patient Access is a secure system which allows you to use the online services available from your surgery. Signing up to this service will enable you to book appointments online and order your repeat prescription medications.

Please go to the Patient Access Support website for more information on how this service will benefit you as a patient: https://support.patient-access.co.uk/

Health News from the BBC and the NHS

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