The Patient Participation Group allows patients to feedback constructive comments and suggestions for improvements to services provided by the practice. It is run by volunteers who give up a bit of their time to be the voice of the patients to the surgery and to put on activities such as the newsletter and the health talks.
If you would like to join our group, please complete the an application form on the link below and we will then register you to be included in our group. Your contact details will be kept safe.
Patient News
One a month the surgery will be closed for an afternoon from 12.30 p.m. until the following morning at 8.00 a.m. for staff training. Any calls to the surgery from 12.30 p.m. will be re-directed through to the Out of Hours answering service, who will be able to deal with and advise as appropriate. Please note, however, that they will not be able to deal with any repeat medication requests. You can order your repeat medication via the NHS App, EMIS Patient Online Access or by submitting a repeat request slip at the surgery. We cannot accept any medication requests over the phone.
Dates for 2024 are as follows:
- Wednesday, 7th February 2024
- Thursday, 7th March 2024
- Tuesday, 16th April 2024
Further dates for 2024 will be published here when available.
One a month the surgery will be closed for an afternoon from 12.30 p.m. until the following morning at 8.00 a.m. for staff training. Any calls to the surgery from 12.30 p.m. will be re-directed through to the Out of Hours answering service, who will be able to deal with and advise as appropriate. Please note, however, that they will not be able to deal with any repeat medication requests. You can order your repeat medication via the NHS App, EMIS Patient Online Access or by submitting a repeat request slip at the surgery. We cannot accept any medication requests over the phone.
Dates for 2024 are as follows:
- Wednesday, 7th February 2024
- Thursday, 7th March 2024
- Tuesday, 16th April 2024
Further dates for 2024 will be published here when available.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
All patients registered at Clarence Medical Centre are welcome to join the Patient Participation Group (PPG) and we would, therefore, would like to invite you to register your interest in joining this group. The overall aim of our PPG group is to develop a positive and constructive relationship between patients, the Practice and the community it serves, ensuring the practice remains accountable and responsive to all its patients’ needs.
Our group key roles are:
- Create and improve two-way communication between patients, Practice and the community it serves.
- To bring a sense of partnership between Practice and patients.
- Provide an avenue for patients’ input in the way facilities and services are planned and executed, to add humanity to, and influence those services.
- Provide constructive two-way feedback on patient and community needs, concerns and interests.
- Support the Practice in good health promotions, preventative medicine and health literacy.
- Collect patient opinions and experiences to help the practice to evaluate its services.
- Communicate to the practice community and/or the wider community information about the practice.
If you are interested in joining our PPG, please send an email to frimleyicb.clarence.ppg@nhs.net.
Kind regards
The Partners of Clarence Medical Centre
All patients registered at Clarence Medical Centre are welcome to join the Patient Participation Group (PPG) and we would, therefore, would like to invite you to register your interest in joining this group. The overall aim of our PPG group is to develop a positive and constructive relationship between patients, the Practice and the community it serves, ensuring the practice remains accountable and responsive to all its patients’ needs.
Our group key roles are:
- Create and improve two-way communication between patients, Practice and the community it serves.
- To bring a sense of partnership between Practice and patients.
- Provide an avenue for patients’ input in the way facilities and services are planned and executed, to add humanity to, and influence those services.
- Provide constructive two-way feedback on patient and community needs, concerns and interests.
- Support the Practice in good health promotions, preventative medicine and health literacy.
- Collect patient opinions and experiences to help the practice to evaluate its services.
- Communicate to the practice community and/or the wider community information about the practice.
If you are interested in joining our PPG, please send an email to frimleyicb.clarence.ppg@nhs.net.
Kind regards
The Partners of Clarence Medical Centre
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
We are receiving an unprecedented demand from our patients due to the national outbreaks of Strep A/Scarlet Fever and general winter illnesses. This pressure is being felt in GP practices, Out of Hour services and hospital services. Before calling regarding a concern on Strep A/Scarlet Fever, please visit NHS Frimley Healthier Together website to find:
- Symptoms
- NHS traffic light guidance to help you identify next steps to take
- When to seek medical help and where from https://frimley-healthiertogether.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever”
We are receiving an unprecedented demand from our patients due to the national outbreaks of Strep A/Scarlet Fever and general winter illnesses. This pressure is being felt in GP practices, Out of Hour services and hospital services. Before calling regarding a concern on Strep A/Scarlet Fever, please visit NHS Frimley Healthier Together website to find:
- Symptoms
- NHS traffic light guidance to help you identify next steps to take
- When to seek medical help and where from https://frimley-healthiertogether.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever”
We would like to advise patients that although our phone lines open at 8.00am, we operate a system of clinical triage throughout the day, so there is no need to call at 8.00 as whenever you phone, your appointment will be triaged by a GP and allocated according to clinical need, not the time you called us.
Please be prepared to give some information regarding the reason for your call to our Reception team. This will then enable the triaging GP to assist further in ensuring your are signposted to the correct clinician or specialism.
Thank you
We would like to advise patients that although our phone lines open at 8.00am, we operate a system of clinical triage throughout the day, so there is no need to call at 8.00 as whenever you phone, your appointment will be triaged by a GP and allocated according to clinical need, not the time you called us.
Please be prepared to give some information regarding the reason for your call to our Reception team. This will then enable the triaging GP to assist further in ensuring your are signposted to the correct clinician or specialism.
Thank you
You can contact Clarence Medical Centre without needing to phone us via our eConsult system
Use the following link: https://clarencemedical.webgp.com/
You can contact Clarence Medical Centre without needing to phone us via our eConsult system
Use the following link: https://clarencemedical.webgp.com/
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions have ended in many settings in England, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions have ended in many settings in England, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.