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Patient Notices:

  1. Covid-19 Vaccines: the Coronavirus vaccine is in the process of being rolled out.  We know that everyone is keen to find out more but please do not contact the surgery to ask about it.  We will contact you when it is time for you to receive the vaccine.
  2. Flu vaccines for eligible patients: we are still running flu clinics at the surgery for all adults who are eligible for the seasonal flu vaccine.    If you are eligible for a flu vaccine, please call the surgery ASAP to book an appointment or book online via the NHS App . 

    Flu vaccines for 50-64 year old patients not normally eligible under the seasonal flu scheme: we are currently in the process of inviting patients from this group to attend the surgery to have the flu vaccine and you can also book online via the NHS App.  Please click here for further information regarding the flu vaccine that will be administered and here for information about the extended programme for this age group. 
  3. Child Flu vaccines: schoolchildren who should be getting their flu vacs through their school should still be getting these through the school.  The surgery will  be administering the child flu vaccine to the two and three year old groups.  For school age children, the allocations of flu vaccines has have gone to the schools directly.

  4. Immunisations for School Age Children: with regard to children who have missed or not completed their course of immunisations provided by the school, e.g. Tetanus and HPV Vaccine, please note that these are not provided by your GP surgery.  The schools immunisation programme will provide a catch-up service for children affected due to Covid-19 measures when the schools restart.

  5. Childhood Immunisation Clinics: we will continue to run these at Clarence on a Tuesday morning, as it is vital that the routine vaccinations are given as near as possible to the advised programme.  To reassure you, we will be making this as safe as possible for patients and staff.  Attendance at appointments is limited to one parent per child during this period.  
  6. Prescription Requests: we are experiencing very high levels of phone calls relating to prescriptions and medication queries.  We are unable to accept repeat medication requests by phone or email.  Please download the NHS App to order your medication.  You an also post your request through the surgery letterbox.

Thank you for your understanding and co-operation at this time.


COVID VACCINE UPDATEthe Coronavirus vaccine is in the process of being rolled out.  We know that everyone is keen to find our more but please do not contact the surgery to ask about it.  We will contact you when it is time for you to receive the vaccine.

  • A coronavirus (COVID-19) vaccine developed by Pfizer/BioNTech has been approved for use in the UK.
  • The vaccine is new so all the answers are not yet known – but as soon as we know more about how to get your vaccine we will tell you.
  • The vaccine may be made available from as soon as next week.
  • So far, thousands of people have been given a coronavirus vaccine and no serious side effects or complications have been reported.
  • The vaccine has met strict standards of safety, quality and effectiveness set out by the independent Medicines and Healthcare products Regulatory Agency (MHRA)
  • Other vaccines are being developed. They will only be available on the NHS once they have been thoroughly tested to make sure they are safe and effective.

A provisional ranking of prioritisation for persons at-risk is set out below:

  1. Older adults’ resident in a care home and care home workers
  2. All those 80 years of age and over and health and social care workers
  3. All those 75 years of age and over
  4. All those 70 years of age and over
  5. All those 65 years of age and over
  6. High-risk adults under 65 years of age
  7. Moderate-risk adults under 65 years of age
  8. All those 60 years of age and over
  9. All those 55 years of age and over
  10. All those 50 years of age and over
  11. Rest of the population (priority to be determined)

The prioritisation could change substantially if the first available vaccines were not considered suitable for, or effective in, older adults.

Meanwhile, we all need to keep to the advice of hand-washing, face masks and social distancing but we all look forward to the time when we will return to life as normal.

Thank you for your patience


Important information about the coronavirus (COVID-19)


The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public. Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use EMIS Patient Access, you can continue to use it. You can use the NHS App as well.

For more information go to

The doctors and staff at Clarence Medical Centre are proud to offer the highest standard of patient-centred healthcare. We run clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.  In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.


We have been awarded a 'GOOD' CQC result in all 5 categories of being: SAFE, EFFECTIVE, CARING, RESPONSIVE & WELL-LED.



Local A&E departments are experiencing longer delay than usual and have advised that patients should only attend their local A&E or call 999 in a serious or life-threatening emergency.  This will help to alleviate the delays for both the departments and patients attending.

They have issued guidance on a range of options available to the public via this link - Know Where to Go - including your local pharmacist, NHS111 and  The attached poster may help you to better understand all of these available options and have advised that, as you know, self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted out any repeat prescriptions or vaccinations in plenty of time to allow your GP to process them.  As a reminder, any repeat prescriptions handed in to your GP will take 48 hours / two working days to process.


For urgent matters, when you call the surgery, you will be asked by our Reception Team for a summary of your medical problem to allow our GPs to allocate you into the most appropriate appointment.

Please note that we are unable to give out results of tests or investigations ordered by clinicians other than our own GPs at the surgery.  If a Consultant has organised your tests, please refer back to them for the results.

General Practice Extended Hours Appointments & Opening Times

Extended access to GP services continue to operate for people who find it difficult to take time off work or have other commitments during daytime hours.  People living in Windsor, Ascot and Maidenhead, can access additional appointments outside of normal practice hours, including some at weekends. People must be registered with a GP surgery locally in order to access such services. These appointments are available through their own GP practices and the service is bookable in advance only.

The appointments are for routine general practice issues and not for emergency care. Patients will be given the location of their appointment at the time of making a booking.

Click HERE for further information and times

The surgery will be closed for staff training on the dates shown below.  Doors will close at 12.30 p.m. and will re-open the following morning at 8.25 a.m.

  1. Wednesday, 13th January 2021
  2. Wednesday, 24th February 2021
  3. Thursday, 25th March 2021

During these closures, please phone the surgery number on 01753 865773 and you will automatically be re-directed to the Out of Hours Service who will deal with your call.

Contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a Statement of Intent in relation to the following IT developments:

  1. Referral Management
  2. Electronic Appointment Booking
  3. Online booking of repeat prescriptions
  4. Summary Care Records
  5. GP2GP transfers
  6. Patient access to records

  Click here to see how Clarence Medical Centre are doing.

NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below.  However, it should be noted that the prescribed method for calculating earnings is potentially misleading as it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average earnings for GPs working in Clarence Medical Centre in the last financial year was £70,648.00 before tax and national insurance.  This is for 3 x full time GPs, 4 x part-time GPs and 3 x part-time locum GPs who worked in the practice for more than six months.

Did you know you can now have your say to help improve more services across the NHS?
The NHS Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience.  It's already in use in many parts of the NHS and expanding to more.  You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.  Forms available at Reception or complete online by clicking here

Find out more at

We would like your feedback on the service we provide.  Please visit the NHS Choices website to provide your feedback so that we can continue to improve our service to you.

Car Parking
There are car parking facilities available for patients. We would like to remind everyone that these facilities are only to be used by patients when attending at the surgery

(Site updated 23/03/2021)
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